ABOUT US

Since opening the doors to our workshop in 1983, our business has gradually expanded as a result of our professional service and customer satisfaction. As a result of our growing popularity, we relocated to our current premises in 1997. As a family business, we proudly support the community that has supported our business for so many years. We support many local charities and sporting clubs and are proud of our community involvement.

At Tatiara Truck & Trailers we pride ourselves on being able to deliver a one-stop shop service for all truck and trailer repairs. No repair is too big or too small for our skilled technicians. We keep our facilities up to date with state of the art repair equipment to maintain the highest standard of repair. If you’d like to find out more, or you’d like to book a vehicle in for repair, contact us today.

BUSINESS HISTORY

Tatiara Truck & Trailers was founded in 1983 as a partnership to provide heavy truck servicing to the community from leased premises residing in Seventh Street Bordertown. Soon after establishment the business experienced exponential growth enabling them to employ and upskill 4 locals. This also gave liberty to the purchase of the land on which the business operated from.

With the declining influence of the rail transport industry and the trend of on highway transport thriving nationally the partners determined that there was sufficient demand to develop a specialised business servicing the developing trucking industry.

It wasn’t long before the company began to build a solid reputation within the transport industry for their quick, efficient and high-quality services 24 hours a day, 7 days a week.

It was prevalent to the partners that their current site was inadequate for the increasing demands of their business. Location and size restraints lead the search for an appropriate site that could encompass the growing demands of the business. Over years, several options were explored including the relocation over the border to Kaniva in Victoria.

After 5 strong years the original partnership dissolved in 1988 with John & his wife Ann forming a new business partnership. With the building of a strong reputation the business continued to expand and 1993 gave rise to the partnership becoming the incorporated entity, Tatiara Truck & Trailers Pty Ltd as it is known today.

In 1996 the relocation of the business was finalised with land being purchased on the industrial estate in Bordertown. Located on the main routes between Adelaide – Melbourne and Mt Gambier – Adelaide we are well placed geographically and are the only business supplying these services in the region. Our closest competitors being located at Mt Gambier, Horsham & Adelaide gives us great opportunity to support the surrounding areas.

Around this time Tatiara Truck & Trailers Pty Ltd began supporting the certificate 1 program known at VET in conjunction with local schools & MTA. The program is well attended with student participation increasing annually, with many students securing apprenticeships through the program.

1997 saw the completion of the McLellan Road premises with a 220’ x 100’ workshop consisting of 6 drive-through bays, including 2 fully equipped service bays. The foresight of the Jenkin family with the purchase of the land ensures the capacity for future growth, expansion, and longevity.

Bordertown is home to a significant transport centre with fleets of up to 25 amongst the 8 local trucking companies with additional small businesses and innumerable operators within the agricultural sector. The region also boasts significant freight activity that is generated from the local meatworks and grain exports in the area.

With the business continuing to grow the original Seventh Street workshop was dismantled and re-erected and extended as storage at the McLellan road premises in 2001.

As the industry continued to strengthen, Tatiara Truck & Trailers Pty Ltd continued to have insight into new strategies to build on the offerings they had for their customers. In 2004 an additional 2 bays were erected on the northern end of the workshop to incorporate specialised equipment for testing the efficiency of equipment braking systems. Further to this, play-testing equipment was also installed into the 2 drive-through service bays.

Tatiara Truck & Trailers Pty Ltd continues to build its solid reputation within the transport industry for their can-do attitude, speedy and efficient services. With a customer base spanning the country is a testament to the quality service & dedication to exceeding customer expectations.

The continued success and growth of the company is apparent in the commitment that management has towards their employees. The provision of safe work practices and equipment is at the forefront or ensuring the safety of our team and our customers.

Learning is fundamental to the growth of our employees and our business. To assist in offering more content without the travel Tatiara Truck & Trailers installed a purpose-built training facility in 2006. This not only enables the upskilling of employees on site by bringing in qualified trainers but has also given rise to further the offerings and ongoing collaboration with the local schools & the MTA for the Certificate 1 program.

With roadside breakdowns and the safety of employees a custom low-loader was designed and built. This now enables Tatiara Truck & Trailers Pty Ltd the ability to relocate stranded vehicles to the workshop where they can be worked on more efficiently and safely.

As a family business, Jaime and Dylan have always been a part of the company, with them becoming official shareholders alongside their parents, John & Ann in 2011.

With the growing trend of online sales, Tatiara Truck & Trailers Pty Ltd implemented their first online store through eBay in 2012. This has proven to be of benefit to many customers, with the purchase of goods being made around the clock. This platform continues to grow as we continually add more products available for the convenience of our customers.

In 2012 purchase of an additional block adjacent to the McLellan Road premises was purchased and a major expansion was commenced. The addition of 6 workshop bays with state-of-the-art wheel aligning pits enabled the relocation of equipment creating specialised areas within the workshop. With this increase in capacity, the efficiency of providing our services has been further improved.

Tatiara Truck & Trailers Pty Ltd work in conjunction with the Department for transport to enable the removal of spot defects on site. In addition to this, Tatiara Truck & Trailers Pty Ltd is a Licenced Vehicle Testing station for Vic roadworthy certificates.

With staff numbers growing and storage once again becoming somewhat restrictive the decision was made to lease land and shedding on an allotment behind the current premises which was later purchased in 2018. In 2019 an additional bay was built on the northern end of the workshop to provide space for in impending office & parts warehouse expansion.

The original washdown bay was enclosed as part of the 2012 expansion and had become restrictive in size and location. To rectify this, a new wash bay was constructed in 2019 giving amble space to clean 2 b-double units side by side.

2020 has seen the much anticipated and well overdue office and parts warehouse upgrade. With no room for additional office staff and overflowing shelves the major task of designing the new purpose-built area with showroom and provision for growth was undertaken.

To enable the use of the existing office during construction the build was divided into 2 stages with the parts warehouse commenced as stage 1. This enabled business to continue as normal with the entire office & parts storage being relocated into temporary spaces at completion of stage 1 in mid-2020.

Demolition of the original office took place, and the commencement of stage 2 was undertaken, with construction set to be completed in early 2021

Tatiara Truck & Trailers are dedicated to offering state of the art premises and equipment for the purpose of providing professional, accountable, and respectful interactions amongst our team and with our customers.

MISSION STATEMENT

Mission Statement

We are a successful, family founded and locally owned business that DELIVERS a quality service, COMMUNICATES customer needs, TAKES OWNERSHIP in everything, COMMITS to continuous improvement, EMBRACES creativity & innovation, BUILDS a positive team environment and is ACTIVE in our community.

Company Values

Family is everything:
Family is one of life’s greatest gifts, and that’s why when you join our team, you and your family become part of the TTT family. We pride ourselves on being family orientated, and respect the need for flexibility and cohesion between work and home life. Here, we nurture these relationships by having a fun and friendly atmosphere, ensuring our TTT family has security and stability. We are all working to provide a brighter future for our families.
“Your family is our family.”

We are committed to providing the highest quality experience:
We pride ourselves on being a one stop shop for all heavy vehicle repairs and maintenance. We know there is no substitute for outstanding workmanship, and our ultimate goal is to ensure every job is completed to the highest standard, getting you back on the road in the shortest time possible. Achieving the highest quality experience means more than getting the job right. It’s how we treat our customers, how we present ourselves and our workplace, and the way our customers feel through every interaction with our company.
“Miracles we can do, the impossible takes a little longer”

Communication is key:
Communication is the success of life, exchanging information with our staff, customers, vendors and community to keep the fire burning. We value those who communicate thoughtfully, encourage and respect diversity of opinion and listen intently with an open mind. We consciously take steps to improve, develop and expand our communication abilities.
“Communication, the key to personal and career success”

Professional, Accountable, Respectful:
We are a professional, well respected company within the transport repair and retail industries. Our team acts with honesty and integrity with a focus on putting ourselves in the shoes of others
We do what we say we’re going to do and we don’t pass the buck
Here at TTT we are accountable for every action we take and we respect everyone’s wishes. By building our team with respectful and skillful members we are able to achieve a high standard of workmanship to go above and beyond for our customers.
“We are not perfect but we always strive to do better”

There is always more to learn:
Learning is fundamental to serving the needs of our employees and our customers. We encourage our staff to take ownership of their career growth by providing learning and training opportunities, and hands-on experience, building and strengthening our team to be the very best versions of themselves.
At TTT there are no “dumb” questions…because we hope you always ask “why?”. We want you to be curious and make connections; find and solve problems and reflect on experiences and how to improve for the future.
“There is never a dull moment at TTT!!”

Our staff are our most valuable asset:
As a constantly growing business one thing will never change, and this is the value we hold in our staff. It is this team of professionals that make what we do possible. From their knowledge, passion and dedication to keeping our customers happy we are very proud of the quality people we attract to our team. This is why we go beyond the standard to provide quality training and offer a range of personal tools to ensure their health and wellbeing.
“Our people are our business”

We are one team:
At Tatiara Truck & Trailers, everyone is treated as equal and we all play an important part in the wheel the drives our company. Through diversity of skills, knowledge and experience we are a team striving for greatness. We treat our customers, vendors and each other with respect, fairness and integrity. We nurture and embrace the collective energy, intelligence and contributions of all members. We help each other, respect each other, and work together to achieve our common goal of maintaining a happy, productive, business.
“We achieve more when working together”

We are community minded:
Along with our sound reputation for our service to our customers, we are also well known as strong supporters of our community. We demonstrate this through sponsorship of local sporting clubs, events, charities and we always “buy local” wherever possible. We also give back by volunteering time and resources and encourage our staff to do the same. We receive much enjoyment in assisting to provide opportunities within the Tatiara and for the benefit of our business family and their extended families.
“We like to give back to the community that gives to us”

“I just wanted to fix a few trucks, and maybe a couple of air conditioners” John Jenkin